키랩에서도 뉴클리어 공제 참여하신 분들이 있었던 것 같아서 공유합니다.

우선 메일 원문은 아래와 같습니다.

Today, some of our customers in China have received Nuclear SA keyset from Maxkey. And it is like this.

The actual product The original design

First, it is unquestionable that the actual colors of Nuclear SA keyset produced is far different from the Pantone colors in the original design. （Blue: Pantone 280U，Orange: Pantone 1485U） As loyal fans of Maxkey, we are shocked! After three months of delays, much waiting and anticipation, only to be met with such an unacceptable result. We sincerely apologize to all participants of the Maxkey Nuclear SA keyset group buy. We have not imposed a control that strict enough on the production process to ensure the quality of products from this vendor. We are deeply saddened for letting our customers down. No matter the reason, we will stand and do right by our customers. Some facts: 1.   Over the past three months amidst the delay, we have kept requesting Maxkey to fulfill production. 2.   Maxkey altered the original production schedule . The group buy order was Nuclear, SuperHero I, then Ashen R2. The actual production schedule was Ashen R2, SuperHero I, and finally Nuclear. 3.   We did not receive color samples from Maxkey 4.   Today, after repeatedly corresponding with Maxkey, they have agreed to have these products returned and refund them, but not agreed to produce the sets again. As the host of the Maxkey Nuclear SA keyset group buy, we take responsibility for every single participant. Within the coming week: 1.   For all participants who have received the set, please return the product directly to Maxkey and we will issue a full refund. Maxkey has stated that the buyer must send the keyset back, and will not cover return shipping. As a result, please contact our customer service when sending the keyset back, and we will compensate you for the cost of the return shipping. 2.   For all participants who have yet to receive the set, we will directly issue a full refund. 3.   For all participants, we will issue a 100 CNY or $15 coupon, with no minimum requirements for usage. Your coupon code is   --------- Starting from now on, we will require a production sample for all group buys we host in order to prevent such disappointment from happening to our customers again.  We hereby apologize to everyone again, and thank you for supporting zFrontier. The announcement on our sub-forum on GH https://geekhack.org/index.php?topic=92735

대충 요약하면 중국에서 일부 Nuclear를 배송받은 사람이 있는데 실제 받은 제품의 컬러링이 렌더링과 너무 다르다

그리고 3개월의 딜레이 뿐만 아니라 공제 순서와는 반대로 Nuclear 생산이 제일 마지막으로 밀렸다

zf에서는 Maxkey로 부터 샘플을 받은 적이 없었다 (때문에 이제야 알게됬다는 뜻인듯..)

Maxkey에서는 환불만 가능하고 재생산은 안하겠다는 입장인듯 하고

이미 배송받은 사람은 키캡을 리턴해야 환불이 가능하고 배송비는 Maxkey에서 책임지지 않는다.

배송비는 ZF에서 준다는 듯 하고.

아직 받지 못한 사람은 환불해주겠다 그리고 15불 정도의 쿠폰을 제공해주겠다.

대충 읽고 쓴거라 부정확한 내용이 있을 수도 있습니다.

나름 기대했던 공제였는데 결국은 이렇게 파토가 나네요..

Maxkey 포틀랜드를 만족스럽게 쓰고 있는 입장에서 이번 공제를 통해 Maxkey에 좀 많이 실망했습니다.

여러모로 아쉬운 공제네요..

그래도 ZF의 대응은 괜찮다고 생각합니다.